Service Support Policy for OxioHost

At OxioHost, we are committed to delivering reliable, responsive, and high-quality service support to ensure our customers have the best hosting experience possible. Below is a detailed overview of our service support standards.

Support Channels

We provide assistance through the following official support channels:

• Support Ticket System: Available through your OxioHost client dashboard
• Email Support: support@oxiohost.com
• Live Chat: Available on our website during business hours

Note: We do not offer technical support via social media for security reasons.

Support Hours

• Technical Support: 24/7 (Hosting-related issues)
• Sales & Billing Support: 24/7 (Available via ticket and email)

Scope of Support

Our support team can assist you with the following:

• Server and hosting-related technical issues
• Domain and DNS configurations
• cPanel/control panel troubleshooting
• Email setup and delivery troubleshooting
• Website performance and uptime concerns
• CMS compatibility guidance (e.g., WordPress)

Out of Scope

Our support team does not cover the following under free support:

• Custom website development or debugging code
• Third-party applications, plugins, or themes
• Data recovery on unmanaged hosting plans
• Personal training or tutorials

Response & Resolution Time

• Initial Response Time: Within 30 minutes for critical issues, 1–2 hours for standard issues
• Resolution Time: Most issues are resolved within 24 hours depending on complexity